Adding Free Shipping to a Shipping Zone for Non-JSL

Free shipping is a shipping method that allows you to add a “free shipping” option for customer orders if they either meet certain criteria (e.g. a minimum order spend amount) or if you want to offer free shipping to all customers within a certain geographical area.

Setup & Configuration

Note: This shipping method has to be added to a Shipping zone. If you haven’t configured your Shipping zones yet, please check our Managing Shipping Coverage for Non-JSL before proceeding.

1. Click the + Add shipping method button at the bottom of the screen.

2. Select Free Shipping from the dropdown and click the Add Shipping Method button.

3. Click on Edit.

4. Select the requirement that buyers must meet to receive free shipping from the “Free Shipping Requires” dropdown:

No requirement — Offer Free Shipping to all customers in that shipping zone.
A valid free shipping coupon — Free Shipping is available if the customer uses a coupon that offers free shipping
A minimum order amount — Free Shipping is available if the customer spends a minimum amount. Set this amount in the Minimum Order Amount field, which will appear if you choose this option.
A minimum order amount OR a coupon — Free shipping is available if the customer spends a minimum amount or the customer uses a coupon that offers free shipping.
A minimum order amount AND a coupon — Free shipping is available only if the customer spends a minimum amount and the customer uses a coupon that offers free shipping.

5. Click on Save Settings.

Configuring Free Shipping Requirements

Free Shipping with a Minimum Order Amounts

If you select one of the minimum order amount options, a checkbox will appear: Apply minimum order rule before coupon discount.

Box is unchecked: Jompilih determines if an order meets the “minimum order amount” for free shipping by using the order amount after applying a coupon discount.

Eg., if an order is RM30 and a customer applies a RM10 coupon, the order amount of RM20 is used to check eligibility for free shipping.

Box is checked: the order amount before a coupon discount will be used to determine if the minimum order amount for free shipping is met.

Eg: if an order is RM30 and the customer applies a RM10 coupon, the undiscounted order amount of RM30 is used to determine if the order is eligible for free shipping.

Free Shipping with a Coupon

If you offer your customers free shipping with a coupon, follow these steps to create and configure a free shipping coupon:

Go to Seller Center > Marketing > My Coupons.
Click Add new Coupon.
Select Allow Free Shipping.
Click the Create Coupon button to save.

Click here if you need more information about creating and configuring coupons: Adding a Coupon